VA Claims Field Guide Refund policy

Refund Policy
Last updated: August 31, 2026

Thirty days. No questions.

If the VA Claims Field Guide doesn't make your claim clearer, email refunds@vaclaimsfieldguide.com within 30 days of your purchase, and we will refund you in full.

You do not have to explain why, though we would love to hear where you feel the guide missed the mark. You do not have to send anything back.

How to request a refund

Email refunds@vaclaimsfieldguide.com with:

  • the subject line Refund
  • the email address you used at checkout

That's all we need. If you have your order number handy, it speeds things up, but it isn't required.

What happens next

  • We reply to confirm, usually within one business day.
  • The refund is issued to the original payment method.
  • Your bank or card issuer typically posts it within 5 to 10 business days. That timing is theirs, not ours.
  • Your license to use the Materials ends when the refund is issued. We ask that you delete your copies.

What we do not refund

  • Requests made more than 30 days after purchase.
  • Repeat purchases by someone who has already received a refund on a prior order.
  • Orders where the Materials have been redistributed, resold, or posted publicly.

What we cannot guarantee

We guarantee the guide. We do not and cannot guarantee a claim outcome.

VA decides your claim based on the evidence in your file and the criteria in federal regulation. No publisher, no consultant, no attorney, and no accredited representative can promise you a service connection, a rating percentage, or an amount of back pay. Anyone who does is telling you something about themselves.

Our refund covers the price you paid us. Nothing else.

Questions

Email refunds@vaclaimsfieldguide.com. A real person reads it.

Hutch & Son's Enterprises LLC

2770 Arapahoe Road
Ste 132. PMB #556
Lafayette, CO 80026

VA Claims Field Guide is a private educational publisher. We are not affiliated with, endorsed by, or sponsored by the U.S. Department of Veterans Affairs or any government agency. We do not prepare, present, or prosecute claims for VA benefits and we are not a substitute for a VA-accredited representative, whose services are free. Nothing here is legal or medical advice, and no outcome is guaranteed.

In crisis? Call 988 and press 1, text 838255, or chat at VeteransCrisisLine.net. 24/7, no enrollment required.