Privacy Policy

Last updated: August 31, 2026

This Privacy Policy explains how Hutch & Son's Enterprises LLC, doing business as VA Claims Field Guide ("we," "us," "our"), collects and uses information when you visit vaclaimsfieldguide.com (the "Site") or purchase our products.
We are a private educational publisher. We are not affiliated with, endorsed by, or sponsored by the U.S. Department of Veterans Affairs or any other government agency.

1. The short version

• We collect your email address if you ask us to send you something.
• We use a third-party payment processor to take payment. We never see or store your full card number.
• We use analytics and, at times, advertising cookies to understand how the Site is used.
• We do not sell your personal information.
• Please do not send us your medical records, C-file, service treatment records, or any other health information. We do not need them, we cannot review them, and we do not want to hold them. See Section 4.

2. Information we collect

Information you give us

• Email address, and first name if you provide one, when you request the free chapter or subscribe to our emails.
• Order information when you purchase: name, email address, billing address, and country. Payment card details are collected and processed directly by our payment processor, Stripe, and are never transmitted to or stored on our servers.
• The contents of any message you send us at support@vaclaimsfieldguide.com or any other vaclaimsfieldguide.com email address.

Information collected automatically

• IP address, browser type and version, device type, operating system, referring URL, pages viewed, time on page, and approximate location derived from IP address.
• Cookies and similar technologies. See our Cookie Policy.
• Email engagement data: whether an email was opened and which links were clicked.

Information from third parties

• Our payment processor sends us confirmation of a completed transaction, the last four digits of the card, and the billing name and email.
• Our email provider and advertising platforms may provide aggregated performance data.

3. How we use information
We use the information above to:

• deliver the free chapter, the guide, the workbook, and the annual rate sheet;
• process orders, issue receipts, and handle refunds;
• send you emails about the guide and related educational content, which you may unsubscribe from at any time;
• respond to your questions and provide support;
• measure and improve the Site and our advertising;
• detect and prevent fraud, abuse, and unauthorized redistribution of our materials;
• comply with legal obligations.

Legal bases (for visitors in the EEA/UK). We process your data on the basis of your consent (marketing emails, non-essential cookies), performance of a contract (delivering a product you bought), and our legitimate interests (site security, fraud prevention, basic analytics).

4. Health information — please do not send it
Many people who find this Site are in the middle of a VA disability claim. We understand the instinct to send us your rating decision or your records so we can look at them.

Please do not. We are an educational publisher. We are not a VA-accredited representative, attorney, claims agent, or health care provider. We do not review individual claims, and we cannot give you advice about your specific case.

If you send us health information anyway, we will delete it from our systems as soon as we reasonably can and will not use it for any purpose other than deletion. We are not a HIPAA covered entity or business associate, and no communication with us creates any confidential, legal, or professional relationship.

5. Cookies, analytics, and advertising
We use:

• Strictly necessary cookies required for the Site, checkout, and security to function.
• Analytics cookies - currently Google Analytics 4 - to understand traffic and page performance.
• Advertising cookies and pixels - currently Meta Pixel - which allow us to measure ad performance and show ads to people who have visited the Site.

Non-essential cookies are set only after you consent through our cookie banner. You can change or withdraw consent at any time using the cookie settings link in our footer. See our Cookie Policy for the full list.

We honor

Global Privacy Control (GPC) signals as an opt-out of the sharing of personal information for cross-context behavioral advertising.

6. When we share information

We share personal information only with service providers who process it on our behalf, under contract, and only as needed to run the business:

We may also disclose information if required by law, subpoena, or court order, or to protect our rights, our customers, or the public.

We do not sell your personal information, and we do not share it for cross-context behavioral advertising outside of the advertising cookies described in Section 5, which you can opt out of.

7. How long we keep information

• Email subscribers: until you unsubscribe, plus a suppression record so we do not email you again.
• Customer and order records: seven years, for tax and accounting purposes.
• Analytics data: as configured in our analytics tool, currently 26 months.
• Support emails: two years.

8. Your rights

Depending on where you live, you may have the right to:

• know what personal information we hold about you and request a copy;
• correct inaccurate information;
• delete your information;
• opt out of marketing emails at any time using the unsubscribe link in any email;
• opt out of the sale or sharing of personal information (we do not sell it);
• appeal a denial of any of these requests;
• not be discriminated against for exercising these rights.

Colorado residents have these rights under the Colorado Privacy Act, including the right to appeal our decision on a request. California residents have these rights under the CCPA/CPRA. EEA and UK residents have rights under the GDPR, including the right to lodge a complaint with a supervisory authority.

To make a request, email privacy@vaclaimsfieldguide.com with the subject line "Privacy Request." We will respond within 45 days. We may need to verify your identity by asking you to confirm the email address associated with your account or order.

9. Security

We use HTTPS across the Site, restrict administrative access, and rely on established third-party processors for payments and email. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Children

The Site and our products are intended for adults. We do not knowingly collect personal information from anyone under 16. If you believe a child has provided us with information, email privacy@vaclaimsfieldguide.com and we will delete it.

11. Changes to this policy

We may update this policy. The "Last updated" date above will change, and material changes will be announced by email to subscribers.

12. Contact

Hutch & Son's Enterprises LLC

2770 Arapahoe Road
Ste 132. PMB #556
Lafayette, CO 80026

privacy@vaclaimsfieldguide.com

VA Claims Field Guide is a private educational publisher. We are not affiliated with, endorsed by, or sponsored by the U.S. Department of Veterans Affairs or any government agency. We do not prepare, present, or prosecute claims for VA benefits and we are not a substitute for a VA-accredited representative, whose services are free. Nothing here is legal or medical advice, and no outcome is guaranteed.

In crisis? Call 988 and press 1, text 838255, or chat at VeteransCrisisLine.net. 24/7, no enrollment required.

© 2026 VA Claims Field Guide. All Rights Reserved.